Returns & Exchanges
At Gritti Fragrances, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unopened and unused products in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our concierge team at [email protected] with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Prepare the Package
Carefully pack the unused fragrance in its original box and cellophane wrap, ensuring it is securely cushioned to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.
Receive Your Refund
Once our quality control team inspects and approves the return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing